- Be prepared mentally for possible violence.
- Anger need not escalate to violence, nor does it constitute immediate danger.
- Respond in a calm, lowered tone of voice. Angry reactions will only make you a combative opponent.
- Listen to the individual, and do not interrupt to argue.
- Keep your distance.
- Avoid crowds or distractions.
- Watch for non-verbal signals warning of potential violence. For example, clenched fists.
- Agree with what you can of their statement, and explain your position.
- Set a time for a later conference if needed.
- End the conversation respectfully.