WLU Online Grievance/Complaint Process for Online Learning and Distance Education Program
The U.S. Department of Education requires institutions offering distance education programs to provide all enrolled and prospective students with contact information for filing complaints with regional accrediting agencies and with the appropriate state agency designated to receive and process complaints in the student’s home state. Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, West Liberty University encourages students to inform the University of their complaint first. We are eager to listen to you and assist you in resolving any issues you may have with the University. An online form is provided for your convenience.
The West Virginia Higher Education Policy Commission (WVHEPC) has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, and master’s degrees. Information regarding WVHEPC’s formal complaint procedure can be found on the WV HEPC website.
West Liberty University is regionally accredited by the Higher Learning Commission (HLC). For a copy of West Liberty’s current HLC Statement of Accreditation Status (SAS), please go to HLC Statement of Accreditation for West Liberty University.
Complaint Contact Information for State Agencies
In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), West Liberty University provides its enrolled or prospective students with contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution.
The state agencies correspond with the physical location of students while enrolled in West Liberty University’s degree programs. Contact information for state portal entities can be found at https://www.nc-sara.org/content/state-portal-entity-contacts.